QONVEXA

Refund & Delivery Policy

Last updated: 2026-10-18

Delivery

The target delivery timeframe for a completed Growth Audit is 1-24 hours after payment confirmation, measured from confirmed payment and receipt of the information needed to perform the audit.

Refunds and cancellations

If we have not started preparing your personalized audit, you may request a full refund within 24 hours of payment by contacting us. Once delivery has started, refunds are considered case by case.

Duplicate or incorrect charges

If you believe you were charged more than once or charged incorrectly, contact hello@qonvexa.co with the payment email and order details so we can investigate.

Support

For delivery or payment questions, contact hello@qonvexa.co.

Implementation failures and customer access

A plan or API acknowledgement is not delivery. If paid work cannot satisfy the accepted scope, the order must be flagged for resolution under the agreed payment policy. Missing access or customer approval must be disclosed. No arbitrary automatic refund is performed by this release.